You will be responsible for the shipping and handling costs of returning the products to us unless it was the wrong or defected product delivered. All returned items will be tested upon receipt. Any item found not to be damaged or defective will not be subject of return or exchange in credit. 


Damaged / Missing Merchandise:

Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. BL Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.